Refund Policy

Thank you for using psychtestlab.com. This Refund Policy outlines the terms under which refunds may be requested for subscription purchases made on our website.

1. General Refund Policy

psychtestlab.com offers paid subscription services on a weekly, monthly, and yearly basis. As a general rule, subscription fees are non-refundable once the subscription has been activated, regardless of whether the service has been used, except where required by applicable consumer protection laws. We encourage you to review your order details carefully before completing a purchase.

2. Eligible Refunds

Refunds may be considered only under the following exceptional circumstances:

• Duplicate Charges: If you were charged multiple times for the same subscription due to a confirmed payment processing error, the duplicate amount will be refunded.
• Service Unavailability: If a technical issue on our side prevents you from accessing the subscription service for a substantial portion of the current billing cycle and we are unable to resolve it within a reasonable time, a pro-rated refund for the affected period may be issued at our discretion.
• Statutory Rights: Where a refund right is expressly granted by mandatory consumer protection laws in your jurisdiction.

3. Non-Refundable Items

The following are non-refundable under any circumstances:

• Activated Subscriptions: Any subscription period that has been activated (whether used or unused) is non-refundable, except as described in Section 2.
• Promotional Entitlements: Coupons, free-trial periods, promotional bonuses, gifted subscriptions, and reward-based entitlements are non-refundable and non-transferable.
• Cancellation After Renewal: If you cancel a subscription after a renewal has already been charged, the current billing cycle remains non-refundable; you will continue to enjoy the service until the end of that cycle and no further charges will apply.

4. Refund Request Process

To request a refund, please contact us within 14 days of the purchase date. Note: this 14-day window applies to refund requests submitted under Section 2 (Eligible Refunds) of this Policy. If you are an EU consumer seeking to exercise your statutory 14-day cooling-off right, please refer to Section 6 (Consumer Protection Laws) below. Follow these steps:

1. Submit a Request: Email us at support@psychtestlab.com with your order number, registered email address, and a detailed description of the issue.
2. Review: We will review your request within 7 business days and notify you of the outcome.
3. Processing: Approved refunds will be processed to the original payment method within 14 business days.

5. Third-Party Payment Processors

Payments are processed through third-party providers. Refunds, if approved, will be issued to the original payment method. We are not responsible for delays or errors caused by third-party processors.

6. Consumer Protection Laws

If you are located in a jurisdiction with consumer protection laws, you may have additional statutory refund rights. Examples include:

• EU Consumers: You may have a 14-day cooling-off period for certain digital purchases, unless you have expressly consented to waive this right.
• California Residents: You may have rights under the California Consumer Privacy Act or other local laws.

To exercise these rights, contact us at support@psychtestlab.com.

7. Changes to This Policy

We may update this Refund Policy. The latest version will always be posted on this page, and significant updates will be notified via email or in-app/site notice. Continued use of our subscription services after an update indicates your acceptance of the revised policy.

8. Contact Us

If you have any questions about refunds or this policy, please contact us at:

Operator and Company

psychtestlab.com ("we", "us", or "our") operates this Website. All references in this Agreement/Policy to the operator, provider, owner, or licensor of the Website and the Services refer to us.

Copyright and Content Licensing

All test content, questions, scoring algorithms, assessment reports, methodology documentation, and any other intellectual property made available on psychtestlab.com (the "Content") are owned by us or have been licensed to us by their respective rights holders under valid and lawful authorization. The Content is protected by international copyright laws, treaties, and other intellectual property laws. No part of the Content may be reproduced, distributed, transmitted, displayed, performed, modified, reverse-engineered, sold, or otherwise exploited for any commercial or non-personal purpose without our prior written consent. Your subscription (where applicable) grants you a limited, non-exclusive, non-transferable, revocable license to access and view the Content for personal, non-commercial entertainment purposes only. Unauthorized use, copying, redistribution, scraping, downloading (other than temporary caching for personal streaming), or re-uploading of the Content may result in the suspension or termination of your account and may expose you to civil and/or criminal liability. We actively monitor, detect, and enforce against copyright infringement and reserve the right to take appropriate legal action, including cooperation with rights holders and competent authorities.

Sanctioned Regions and Restricted Use

Our Services are not available to, and may not be activated or used by, users located in, resident of, or nationals of any country or region that is subject to comprehensive international sanctions or embargoes (including but not limited to: Cuba, Iran, North Korea, Syria, the Crimea, Donetsk People's Republic, and Luhansk People's Republic regions, or any other country or region that may be added to applicable sanctions lists from time to time). You also represent and warrant that you are not on any list of sanctioned or restricted persons maintained by the United Nations, the United States (OFAC), the European Union, the United Kingdom, or any other relevant authority. You agree that you will not access or use the Services from any such country, region, or as a restricted person. We reserve the right to refuse, suspend, or terminate your access, and to decline any renewal or refund, if we reasonably believe that you are in violation of this provision.

Governing Law and Jurisdiction

This Agreement/Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict-of-law principles. You agree that any dispute, claim, or controversy arising out of or relating to this Agreement/Policy shall be subject to the exclusive jurisdiction of the courts located in Singapore, unless mandatory consumer protection laws in your jurisdiction grant you the right to bring an action before your local courts.